Shipping Policy
Processing Time
Orders are processed within 3–10 business days.
Processing time begins once payment is confirmed.
Shipping Time & Methods
As most products on our website are custom-made and shipping distances vary by destination, we use express international sea freight shipping methods. All items are shipped directly from our overseas factory.
Please note that sea and land freight transit times may be longer than local sellers, as you are purchasing directly from the manufacturer without middleman markups.
Available Shipping Options
We currently offer the following shipping options to Australia, the United Kingdom, Canada, Germany, and the United States.
Express Sea Freight (Recommended)
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Free shipping on orders over 500 (local currency)
(AUD / GBP / CAD / EUR / USD, depending on destination) -
Estimated delivery time: 4–6 weeks
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Door-to-door delivery, customs cleared
Air Freight
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Estimated delivery time: 2 weeks
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Standard air-freight fee: 199 (local currency)
(AUD / GBP / CAD / EUR / USD, depending on destination)
Shipping costs are calculated based on item size and weight.
For accurate air-freight quotes, please contact us before placing your order.
Shipping to Remote Areas (Australia Only)
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Standard remote-area surcharge: AUD 59.9
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Additional charges may apply for deliveries to remote regions such as:
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Northern Territory
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Tasmania
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Far North Queensland
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Please contact us with your postcode for an accurate estimate before ordering.
Commercial Customers
(Australia, UK, Canada, Germany & United States)
For restaurants, cafés, hotels, beauty salons, offices, and other commercial projects, shipping terms are negotiable based on order volume, item specifications, and delivery requirements.
Please contact us directly for customised logistics solutions and quotations.
Customs & Taxes
All orders are shipped DDP (Delivered Duty Paid).
We cover all customs duties, import taxes, and clearance fees — there are no additional charges upon delivery.
Order Tracking
After placing your order, you will receive a confirmation email with your order details. Orders are usually dispatched within one week. Tracking may not be available during early international transit. Once cleared in the destination country, a local tracking number will be emailed. Our team can assist with updates at any stage.