Contact Us

Company Name: HABITATIA PTY LTD  Company Number: 679 491 608 

Business Address: 9 Seismic Court, Rowville VIC 3178, Australia

 

Company Name: POPLAW LTD  Company Number: 164 373 11

 Business Address: 37 Courtfield Gardens,London,United Kingdom, SW5 0PJ

(Note: This address does not accept returns, any return issue please contact our customer team for help.)


Customer Support:
✉️ Email: sales@stooltopia.com
(24/7 availability, including holidays)

Phone Support:
📞 0407 440 755 (Australia)
(Available Thursday & Friday only)

Frequently Asked Questions

Find answers to common questions about our customization options
  • Many of our products support customisation, including:

    • Chairs & Bar Stools
    • Lounge Chairs & Salon Chairs
    • Selected Tables & Storage Pieces

    Customisation availability depends on the specific model. Please contact us with the product link to confirm options.

  • Depending on the model, you may choose from:

    • Frame materials: Solid ash, oak, walnut, metal, PP
    • Upholstery options:
      Ultra-fibre leather
      Genuine leather
      PU leather
      Cotton-linen
      Velvet
      Chenille
      Teddy fleece (shearling-style)
  • You can customise colour, finish, and upholstery tone.

    Simply tell us the general colour or material you prefer, and we will provide real sample photos for your reference. Production begins only after your final confirmation.

  • For selected models, we can also customise:

    • Seat height
    • Upholstery thickness
    • Cushion materials (foam / latex)
    • Frame finish or structure details

    Please note that not all models support structural changes.

  • Most custom orders do not require a high MOQ.

    Some models can be customised from 2 -4 pieces, subject to material availability.

  • Custom production: approx. 5–10 business days
    Lead time may vary based on material and order complexity

  • After production:

    • Sea freight: approx. 4–6 weeks
    • Air freight: available on request for faster delivery

    Shipping terms vary by destination and order size.

  • Warranty periods vary by product.

    Many custom-made and higher-value items receive extended warranty coverage.

    The confirmed warranty period will be clearly stated on your invoice.

  • Custom-made products are non-returnable once production has started.

    However, all custom items are fully covered by our quality warranty.

    • Contact us with the product link and your requirements
    • Confirm materials, colours, specifications, and lead time
    • Receive an official invoice with full details and warranty terms
    • Production begins after invoice payment