Returns, Warranty & After-Sales Policy

14-Day DOA (Date on Arrival) Product Guarantee

If you receive an item that is damaged, defective, or not functioning properly upon arrival, please contact us within 14 days of delivery via email at sales@stooltopia.com.

Please include:

  • Your order number

  • Item number or product name

  • Clear photos and/or videos showing the issue

Once reviewed and confirmed, we will arrange an appropriate solution, which may include a replacement part, product replacement, or partial refund, depending on the situation.

30-Day Conditional Return (Non-Custom Items Only)

If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery, provided that:

  • The item is brand new, unused, and in original condition

  • All original packaging and accessories are included

Please note:

  • Return shipping costs are the customer’s responsibility

  • A partial refund will be issued after deducting the original shipping fees

Before returning any item, you must contact us in advance for approval and instructions. Returns sent without prior authorisation will not be accepted.

Custom & Made-to-Order Products

Custom-made products are non-returnable and non-refundable once production has started, unless there is a verified quality issue.

If a custom product is confirmed to be defective within the applicable warranty period, and the issue is not caused by misuse or user error, we will provide a free replacement part or replacement product, depending on the case.

Warranty Coverage

Warranty periods vary by product type. Some custom items and higher-value products may include extended warranty coverage, which will be clearly stated on your invoice or order confirmation.

Return Process & Important Notice

Before returning any item, please contact our customer support team at sales@stooltopia.com to receive official approval and the most up-to-date return address.

Please note that return addresses may change depending on product type and region. Returns sent without official confirmation, or to an incorrect or unauthorised address, may be refused, returned to sender, or rejected, and we cannot be held responsible for such cases.

All returned items must be:

  • Properly packaged in original packaging

  • Include all accessories and components

Once the returned item is received and inspected, any approved refund will be issued to the original payment method within 3–5 business days.

After-Sales & Return Addresses

(For Reference Only – Confirmation Required Before Return)

Important: The following addresses are for reference only.
Please do not ship returns to any address below without prior confirmation, as the correct return location may vary by product and case.

Australia

9 Seismic Court
Rowville, VIC 3178
Australia

United Kingdom

37 Courtfield Gardens
London, SW5 0PJ
United Kingdom

Canada

British Columbia
#119-7080 River Rd
Richmond, BC
Canada

Ontario
#16-5600 Finch Ave E
Scarborough, ON
Canada

Germany

Darmstädter Str. 117
64319 Pfungstadt
Hesse
Germany

United States

6017 Gardner Dr
Alpharetta, GA 30009
United States