Shipping Policy
Processing Time
Orders are processed within 3-10 business days. Processing time begins once payment is confirmed.
Shipping Time
Since most of the products on our site are custom-made and the shipping distances vary, we use standardized conventional shipping methods. Our products are shipped directly from overseas factory, and the shipping time via sea and land freight is longer than those local sellers, but our products are shipped without middleman markup, and you get what you pay for.
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At StoolTopia, we offer three shipping options to cater to your needs:
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Express Sea Freight
- Free Shipping for orders over $500 AUD.
- Estimated delivery time: 4-6 weeks.
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Note on Shipping to Remote Areas
- Delivery time: 4-6 weeks.
- Standard item shipping fee: $59.9 AUD.
- Shipping fees to remote areas, such as those in Northern Territory, Western Australia, and Far North Queensland, may incur additional charges due to their distance from our warehouse. Please contact us with your postal code before placing an order for an accurate shipping estimate.
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Air Freight
- Delivery time: 2-3 weeks.
- Standard item shipping fee: $199 AUD.
- Shipping costs are determined by the size and weight of the chairs. Contact us for precise shipping quotes before placing your order.
Commercial Customers
For restaurants, hotels, beauty salons, and other business clients, shipping terms are negotiable based on the order size and requirements. Please reach out to us for tailored shipping options and quotes.If you have any questions or need assistance, our customer service team is here to help!
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Customs and Taxes
We cover all customs taxes for your orders. You will not incur any additional charges upon delivery.
Tracking
You can track your order once the tracking number is updated by the courier. For assistance, please contact us.