Processing and production times vary by product, order quantity, and customisation requirements. Please refer to the estimated lead time confirmed for your product and order in your quotation or order confirmation. If you need delivery by a particular date, please contact us before ordering.
Processing and production take place before dispatch. Transit time begins after dispatch and is separate from processing and production time. Your overall delivery estimate should allow for both stages.
As most products on our website are custom-made and shipping distances vary by destination, we use express international sea freight shipping methods. All items are shipped directly from our overseas factory.
Please note that sea and land freight transit times may be longer than local sellers, as you are purchasing directly from the manufacturer without middleman markups.
Estimated transit times depend on your destination and shipping method. Please refer to the estimate confirmed for your order in your quotation or order confirmation rather than assuming a fixed delivery period for all products.
We currently offer shipping to the following regions:
Australia, the United Kingdom, Canada, Germany, France, Spain, Italy, and the United States.
Free-shipping offers advertised on our homepage or elsewhere on our website do not cover every delivery area. Please see “Free Shipping Exclusions & Additional Delivery Charges” below.
The rate above is a reference price per kilogram, not a fixed shipping fee for the whole order. Actual air-freight costs depend on item size, weight, and destination and must be confirmed by quotation. Please contact us before placing your order for an accurate air-freight quote.
All customers in our supported shipping regions — including Australia, the United Kingdom, Canada, Germany, France, Spain, Italy, and the United States — are welcome to place orders directly through our website.
Our online store supports individual (B2C) purchases with a seamless checkout experience, secure payment options, and reliable door-to-door international delivery.
Free shipping is available to eligible delivery addresses and does not apply to all areas within our supported shipping regions. Remote or special-service locations may incur additional delivery charges. Local last-mile carriers may also apply bulky-item, oversized-item or remote-area surcharges.
If an additional shipping charge is identified after you place your order, we will contact you by email to explain the reason and provide the additional amount for discussion and approval before proceeding with the affected delivery arrangements. We will not automatically charge you this additional amount.
For a delivery estimate, please email sales@stooltopia.com with your delivery postcode and the items you wish to order.
Additional charges may apply for deliveries to remote regions such as:
Please contact us with your postcode for an accurate estimate before ordering. The standard remote-area surcharge does not necessarily cover all bulky-item, oversized-item or last-mile delivery surcharges. Any additional amount identified after ordering will be discussed with you by email as described above.
Customers must provide accurate and accessible contact information and cooperate with reasonable delivery scheduling requests from StoolTopia or its appointed logistics providers.
Where delivery cannot be scheduled due to a lack of customer response, StoolTopia or its logistics partner will make at least three documented rounds of contact attempts by both telephone and email within 30 calendar days, beginning from the first documented delivery scheduling contact attempt.
These contact attempts are separate from physical delivery attempts. StoolTopia covers up to two standard physical delivery attempts to the original delivery address. Third and subsequent physical delivery attempts resulting from customer-related delivery failures will be charged at the local logistics provider's applicable rates.
If the customer cannot be contacted or fails to cooperate with delivery arrangements, the goods may be held at a local logistics warehouse.
After the logistics provider's applicable free storage period expires, the customer will be responsible for reasonable additional storage, handling, redelivery, return, and related charges arising from the customer's failure to arrange or accept delivery.
Such charges will reflect the actual amounts charged by the local logistics provider, without additional penalties imposed by StoolTopia.
If delivery remains unarranged for 30 calendar days from the first documented delivery scheduling contact attempt, despite at least three documented rounds of telephone and email contact attempts, StoolTopia may classify the shipment as unclaimed and issue a final notice of intended disposition.
The final notice will identify the goods, the applicable charges, the available collection or delivery arrangements, and the proposed date and method of disposition.
Any further notice period or procedure required by applicable law will be observed before the goods are disposed of.
Where legally permitted, StoolTopia may arrange for unclaimed goods to be returned, sold, recycled, or disposed of in accordance with applicable laws and the local logistics provider's requirements.
StoolTopia is not required to provide indefinite storage at its own expense.
The customer remains responsible for reasonable, documented costs resulting from their failure to arrange or accept delivery, to the extent permitted by applicable law.
Where the customer's failure to cooperate with delivery results in goods becoming unclaimed, any refund will be assessed after accounting for applicable legal requirements and reasonable, documented costs that may lawfully be deducted.
StoolTopia will not be responsible for additional storage charges or losses arising solely from the customer's failure to respond or accept delivery, except where caused by StoolTopia's or its logistics provider's breach, negligence, or other liability that cannot legally be excluded.
Nothing in this policy excludes or restricts any mandatory consumer rights under applicable law.
(Australia, UK, Canada, Germany, France, Spain, Italy & United States)
For restaurants, cafés, hotels, beauty salons, offices, and other commercial projects, shipping terms are negotiable based on order volume, item specifications, and delivery requirements.
Please contact us directly for customised logistics solutions and quotations. Production and transit estimates are confirmed separately for each project in the quotation or order confirmation.
All orders are shipped DDP (Delivered Duty Paid).
We cover all customs duties, import taxes, and clearance fees. These customs-related costs are separate from any remote-area, bulky-item, oversized-item or last-mile delivery surcharges described above.
After placing your order, you will receive a confirmation email with your order details. Please refer to the estimated processing, production and dispatch timing confirmed for your order.
Tracking may not be available during early international transit. Once cleared in the destination country, a local tracking number will be emailed.
Our team can assist with updates at any stage.