Shipping Policy

Processing Time

Orders are processed within 3-7 business days. Processing time begins once payment is confirmed.

Shipping Time

Since most of the products on our site are custom-made and the shipping distances vary, we use standardized conventional shipping methods.  Our products are shipped directly from overseas factory, and the shipping time via sea and land freight is longer than those local sellers, but our products are shipped without middleman markup, and you get what you pay for.

• At StoolTopia, we offer three shipping options to cater to your needs:

  1. Standard Sea Freight

     • Free Shipping for orders over $500 AUD.
     • Estimated delivery time: 8-10 weeks.

  2. Express Sea Freight

     • Delivery time: 4-6 weeks.
     • Standard item shipping fee: $59.9 AUD.
     • Actual shipping costs may vary based on the size and weight of the chairs. For exact calculations, please contact our customer service team before placing your order.

  3. Air Freight

     • Delivery time: 2-3 weeks.
     • Standard item shipping fee: $149.9 AUD.
     • Shipping costs are determined by the size and weight of the chairs. Contact us for precise shipping quotes before placing your order.

  Commercial Customers
  For restaurants, hotels, beauty salons, and other business clients, shipping terms are negotiable based on the order size and requirements. Please reach out to us for tailored shipping options and quotes.

  If you have any questions or need assistance, our customer service team is here to help!

Customs and Taxes

We cover all customs taxes for your orders. You will not incur any additional charges upon delivery.

Tracking

You can track your order once the tracking number is updated by the courier. For assistance, please contact us.