Return and Refund Policy

 14 Days DOA Product Guarantee

If you receive a damaged or defective item, contact us within 14 days via email stooltopia@outlook.com. Provide your order number, item number, and photos or videos showing the issue. We will review your claim and arrange a replacement part or a partial refund.

60 Days Conditional Return

If you are not satisfied with your purchase and the product is still in brand new condition, contact us within 60 days. You are responsible for return shipping fees. We will arrange a partial refund minus the shipping fees. Please contact us via email before mailback the products. The return address will be provided by us via email.

Return Process

Before returning an item, contact our customer team for instructions. Returns without prior notification will not be accepted. Ensure the item is in its original packaging and includes all accessories. The refund will be returned to your original account 3-5 business days as soon as we recieved the return poducts.