Return and Refund Policy

14-Day DOA Product Guarantee
If you receive a damaged or defective item, please contact us within 14 days via email at stooltopia@outlook.com. Provide your order number, item number, and photos or videos showing the issue. We will review your claim and arrange a replacement part or a partial refund.

60-Day Conditional Return
If you are not satisfied with your purchase and the product is still in brand-new condition, please contact us within 60 days. You will be responsible for return shipping fees. We will arrange a partial refund, minus the shipping fees. Before returning the item, please contact us via email for further instructions. The return address will be provided by us.

Custom Orders
For custom-made products, we do not accept returns unless there is a clear quality issue. If the product is found to be defective within the warranty period and is not due to user error, we will provide a free replacement.

Return Process
Before returning an item, please contact our customer support team for instructions. Returns without prior notification will not be accepted. Ensure that the item is in its original packaging and includes all accessories. Once we receive the returned product, we will process the refund to your original payment method within 3-5 business days.