Contact Us
Company Name: HABITATIA PTY LTD Company Number: 679 491 608
Business Address: 9 Seismic Court, Rowville VIC 3178, Australia
Company Name: POPLAW LTD Company Number: 164 373 11
Business Address: 37 Courtfield Gardens, London, United Kingdom, SW5 0PJ
(Note: This address does not accept returns. For return enquiries, please contact our customer support team.)
Customer Support:
Sales & Order Enquiries:
sales@stooltopia.com
For pre-purchase questions, B2B and trade enquiries, payment questions, order and delivery updates, return requests, and cancellation requests.
Product & After-Sales Support:
team@stooltopia.com
For help with product use or assembly, or to report damaged items, defects, or missing parts. Please include your order number and clear photos or videos where relevant.
(Monday - Saturday - Sydney Time)
Message Us:
You can also contact our customer support team using the "Message us" chat option on our homepage. We aim to respond promptly during our working hours. Outside working hours, please leave your message and contact details; we usually reply within 24 hours.
Phone Support:
📞 Aki 042 381 6278 (Australia)
(Available 11am-5pm Monday - Friday - Sydney Time)
Many of our products support customisation, including:
Customisation availability depends on the specific model. Please contact us with the product link to confirm options.
Depending on the model, you may choose from:
You can customise colour, finish, and upholstery tone.
Simply tell us the general colour or material you prefer, and we will provide real sample photos for your reference. Production begins only after your final confirmation.
For selected models, we can also customise:
Please note that not all models support structural changes.
Most custom orders do not require a high MOQ.
Some models can be customised from 2 -4 pieces, subject to material availability.
Custom production: approx. 5–10 business days
Lead time may vary based on material and order complexity
After production:
Shipping terms vary by destination and order size.
Warranty periods vary by product.
Many custom-made and higher-value items receive extended warranty coverage.
The confirmed warranty period will be clearly stated on your invoice.
Custom-made products are non-returnable once production has started.
However, all custom items are fully covered by our quality warranty.