Orders are processed within 3–10 business days.
Processing time begins once payment is confirmed.
As most products on our website are custom-made and shipping distances vary by destination, we use express international sea freight shipping methods. All items are shipped directly from our overseas factory.
Please note that sea and land freight transit times may be longer than local sellers, as you are purchasing directly from the manufacturer without middleman markups.
We currently offer shipping to the following regions:
Australia, the United Kingdom, Canada, Germany, France, Spain, Italy, and the United States.
Shipping costs are calculated based on item size and weight.
For accurate air-freight quotes, please contact us before placing your order.
All customers in our supported shipping regions — including Australia, the United Kingdom, Canada, Germany, France, Spain, Italy, and the United States — are welcome to place orders directly through our website.
Our online store supports individual (B2C) purchases with a seamless checkout experience, secure payment options, and reliable door-to-door international delivery.
Additional charges may apply for deliveries to remote regions such as:
Please contact us with your postcode for an accurate estimate before ordering.
(Australia, UK, Canada, Germany, France, Spain, Italy & United States)
For restaurants, cafés, hotels, beauty salons, offices, and other commercial projects, shipping terms are negotiable based on order volume, item specifications, and delivery requirements.
Please contact us directly for customised logistics solutions and quotations.
All orders are shipped DDP (Delivered Duty Paid).
We cover all customs duties, import taxes, and clearance fees — there are no additional charges upon delivery.
After placing your order, you will receive a confirmation email with your order details. Orders are usually dispatched within one week.
Tracking may not be available during early international transit. Once cleared in the destination country, a local tracking number will be emailed.
Our team can assist with updates at any stage.